Appointment Policies

Appointment Policies/ New Covid-19 Policies

Please note: if we are in session it may take us a bit of time to get back with you. Leave a message or book online with the button at the top of the page.
 
When calling for an appointment please specify location: 
Mantra Massage and BodywoRx in Blue Ash, 4675 Cooper Rd.
Or Mantra Massage and BodywoRx In Glendale, 10 Village Square.
Or Mantra Massage and BodywoRx Mason, 6860 Tylersville Rd. Suite 4
(513) 891-1324
Please be aware appointments booked online must be made with 2 hour advanced notice. 
Otherwise please call for availability.  Please note: We do not accept walk-ins!

We require all appointments to be held with a credit card.
We have a 24 hr./No Show/Same Day Cancellation Policy that the FULL price of the service will be charged to your card. By booking via telephone or online you are acknowledging this policy.
 
Please call to cancel or reschedule before the day of your service. 

Please do not try booking or canceling appointments via our email. We will not receive these.
Our new booking system will send out a reminder 26 hours before your service that will allow you to cancel within thw 24 hour window. 
Just call us instead!  

Do leave us a message as we will get back to you ASAP
I
n the case of inclement weather we will be in touch with all clients on the schedul
e
 

Due to the Covid 19 outbreak, we at 

Mantra Massage and BodywoRx are taking extra precautions with the intake of each client, health history review, as well as sanitation and disinfecting practices. 

 

By entering our premises:

 

The client affirms that they, as well as household members have not been diagnosed with Covid 19 in the last 30 days.

The client affirms that they are currently (and have been for the last 14 days) symptom free of: 

Fever, Dry cough,Difficulty breathing,Chills, Rash, Loss of taste/loss of smell.

The client understands that Mantra Massage and BodywoRx and its employees can not be held liable for any exposure to the virus of contagion caused by misinformation on this form or the health history provided by each client.

The employees of Mantra Massage and BodywoRx agree to abide by the checklist above and affirm the same.

LAST MINUTE APPOINTMENTS

We often need a 2 hour window for scheduling purposes. This is how our electronic online schedule operates.  Booking online in advance helps assure you will get the desired appointment time. 

 

  
If you book a same day appointment and no show or cancel last minute you will be charged the full price of the service


If we do not answer the phone leave us a message as we typically return calls within the hour. 
More often than not we are heavily booked on the weekends. 
If you prefer the coveted evening slots
(especially with a specific staff member) for services, we recommend booking in advance. 
Last minute appointments are unfortunately hard to come by and we hope our valued clients understand and look forward to seeing you in the future.  All of our staff work together as a team and we work non competitively to meet customer needs. Please feel free to see different members of our staff as your preferred therapist may not be available at the time you desire.

 

We are strictly therapeutic licensed massage therapists who drape and follow the scope of practice of The State Medical Board of Ohio. Sexual overtures of any kind will not be tolerated and the police called.

Series and Gift Certificate Policies

Series and Gift Certificates are non refundable BUT are transferrable! They can be used at all three locations.


Not redeemable for cash value. 

Must be redeemed by recipient and not original purchaser.

For no-shows and no cancelation (24 hour window), the FULL price of the service may be deducted from the series session or gift certificate.

Gift Certificates can not be purchased with Spa Finder or Spa Week Gift Cards or combined with any coupons or discounts.

Care Packages- Our Series-Packs can not be purchased with Spa Finder or Spa Week Gift Cards or combined with any coupons or discounts. They are already at a generous discount to encourage incorporating massage therapy into your routine.