Blue Ash - Massage Therapist in Cincinnati, OH

Appointment Policies

General Appointment Policies/ Sickness Policies

Please note: We do not accept walk-ins!

We require all appointments to be held with a credit card.

We have a 24 hr./No Show/Same Day Cancellation Policy that the FULL price of the service will be charged to your card. By booking via telephone or online you are acknowledging this policy.

We think very highly of our awesome team and they get paid for all appointments on their schedule for the day.

Please call to cancel or reschedule before the day of your service.

About your appointment:

If you are running late the therapists will wait fifteen minutes before your session is cancelled.

We are no longer able to alert therapists about your change in arrival time.

It is crucial for our sanitization protocol to arrive on time.

We can't shift your appointment time to accommodate late arrivals nor same day changes.

Inappropriate behavior, sexual or otherwise will not be tolerated and your service will be ended, payment charged and we will contact the police.

In the case of inclement weather, we will be in touch with all clients on the schedule.

Last Minute Appointments and things to know before you schedule

Last Minute Appointments:

We often need a 2 hour window for scheduling purposes. This is how our electronic online schedule operates. Booking online in advance helps assure you will get the desired appointment time.

Need something sooner? Call 513-891-1324

If you book a same day appointment and no show or cancel last minute you will be charged the full price of the service

If we do not answer the phone leave us a message as we typically return calls within the hour.

Last minute appointments are unfortunately hard to come by and we hope our valued clients understand and look forward to seeing you in the future. All of our staff work together as a team and we work non competitively to meet customer needs. Please feel free to see different members of our staff as your preferred therapist may not be available at the time you desire.

When calling about scheduling appointments:
Please schedule with the CORRECT NAME and Profile of the person attending the service.

When calling for an appointment please specify location:
Mantra Massage and BodywoRx in Blue Ash, 4675 Cooper Rd.
Or Mantra Massage and BodywoRx Mason, 6860 Tylersville Rd. Suite 4
(513) 891-1324

Please Note: we end appointment reminders via email and text.

Please do not try booking or canceling appointments via our email. We will not receive these in a timely manner.

Our booking system will send out a reminder 26 hours before your service that will allow you to cancel within the 24 hour window.
Just call us instead!
Leave us a message as we will get back to you ASAP

Other FAQ about scheduling:

Please schedule with the CORRECT NAME and Profile of the person attending the service. We need the correct health history associated with the person attending the session.

Surprise Massage? Please consider a gift card. We require all clients have their own profile and this paperwork filled out 24 hours before their appointment for their safety and to provided the necessary Medical information our therapists need as required by the State of Ohio Medical Board.

If you are scheduled for work, on call, or could be called in for work, meetings or coverage, or you are traveling within 24 hours of a potential appointment, PLEASE DO NOT BOOK AN APPOINTMENT. The late cancellation policy will be enforced and the full price of the service will be charged.

Series and Gift Certificate Policies

Gifts

Series and Gift Certificates are non refundable BUT are transferable! They can be used at all locations.

Not redeemable for cash value.

Must be redeemed by recipient and not original purchaser.

For no-shows and no cancelation (24 hour window), the FULL price of the service will be charged to the credit card on file or gift certificate on your account.

Gift Certificates can not be purchased with Spa Finder or combined with any coupons or discounts.

We gladly accept Spafinder gift cards.

They will be redeemed in their entirety. The remainder will go on your account or can be used as a gratuity.